What is Cisco Amp?

Cisco AMP for Endpoint Connector is the anti-virus, anti-malware software that is installed on your Bucknell owned Windows or Mac computer. Library & IT pre-installs the software and pushes updates and upgrades to your machine. Note: On a Mac, the icon may be white or another color that matches your color scheme. If you are […]

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How or why should I restart my docking station?

If you have a docking station that connects your laptop to your monitor(s) and peripherals, you may sometimes discover that it isn’t working properly.  This frequently occurs after a power or network disruption. You may experience that your external monitor or access to the network/internet is not functional.  Restarting your laptop or monitor will not […]

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How do I reset my web browser?

Sometimes your web browser misbehaves and needs a time out! Follow these instructions to remove settings and files that may be causing problems. Reset Google Chrome settings Reset Mozilla Firefox settings Reset Safari settings – clear browsing history or turn off extensions and plugins For additional information or assistance, please contact the Tech Desk at 570.577.7777 […]

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How do I move my computer and phone to a new office?

If you are moving to a new location or office on campus, please follow these instructions: Computers: You will be responsible for moving your laptop. Please take it with you. Pack all other computer equipment (desktop computers, monitors, docks, desk phone, cables etc.) using packing materials provided by Facilities and label the boxes appropriately. Be […]

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How do I set up Code42 CrashPlan to backup my Bucknell owned computer?

Beginning in 2018, new computers should automatically have Code42 CrashPlan installed by default. If you’re unable to find Code42 CrashPlan on your computer following the instructions below, please contact the Tech Desk (techdesk@bucknell.edu) to have it installed. To start Code42 CrashPlan: Windows: Go to the Windows menu, type CrashPlan and select the Code42 CrashPlan application. […]

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Faculty & Staff Computer Replacement Overview

Primary workstations (desktops and laptops) for eligible faculty and staff are typically replaced on a rotating four year replacement cycle. The computer replacement schedule, included below, identifies which departments will receive new primary workstations each year. Tenure track and tenured faculty may request a computer appropriate to their software, teaching, and research needs – Mac, […]

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How do I access Bucknell University Remote Labs (VMware Horizon) from a Mac?

This article will guide you through the steps required to start using Bucknell University Remote Labs (VMware Horizon).  You can access VMware Horizon either through your browser or a client from your own desktop. The first 14 steps apply to any applications on VMware Horizon, while the remaining steps are specific to Minitab.  Minitab is an […]

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Help! How do I update my FollowMe printer drivers on a Mac?

In late July 2018, the drivers to the FollowMe printers were updated. Unfortunately, this is not done automatically, and requires your action if you are printing directly to the FollowMe printer queue. (If you are using the webprint service, you do not need to install any drivers.) This article will guide you through the process […]

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