How can I tell who is calling with Avaya Aura Contact Center?

When someone calls and you are logged into Avaya Aura Contact Center, you will not see the name or number of the caller on the telephone screen.  You will see the caller’s extension or number in the Avaya Agent Desktop display.  If you miss a call, you can find a complete list of calls using […]

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How do I know if I am logged in to Avaya Aura Contact Center?

You are logged in to Avaya Aura Contact Center if the Agent Desktop displays “Ready” and a green icon in the top left corner. You cannot tell if you are logged in by looking at your telephone display screen. For additional information or assistance, please contact the Tech Desk at 570.577.7777 or techdesk@bucknell.edu. Keywords: aura, center, […]

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How Do I Install Avaya Aura Contact Center on Windows?

These are the instructions for installing Avaya Contact Center on a Windows computer.  Watch the video or follow the step by step instructions. Locate the Installation software. Go to the netspace N: drive, open Applications, and it is in the “Avaya Aura” folder. (N:\applications\Avaya Aura) Double Click on the item and you will see the following notification. […]

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How Do I Install Avaya Aura Contact Center on a Mac?

Please follow these instructions to install Avaya Contact Center on a Macintosh computer. Go to Finder and locate “Self Service” :  Log in to Self Service Find the installation software, and click on it to start installing: After the brief installation process, you will see an icon on your destop: Double click on the “Avaya […]

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