Detection Overview: The user connects the Xbox One to the network and receives an IP address. Safe•Connect detects the device on the network and blocks it as an unknown detection client. The user then launches Internet Explorer which provides Safe•Connect with sufficient traffic to properly classify the device as a Microsoft Gaming Console.
Note: you need to connect your Xbox to the network with a wired connection. You need to connect an ethernet cable from the network plate in the wall to your Xbox console. Use the bottom jack on the network plate. Your Xbox will not work over wireless.
1. Sign into the console
a. Note: If the user is not able to sign into the console, have them perform a hard power off by pressing and holding the power icon/button for 10 seconds. After the device has been completely shut down, power it back on and try to sign into the console again. The device should now show up as a “Microsoft Gaming Console” on the Safe•Connect dashboard.
2. Launch Internet Explorer
3. If launching Internet Explorer does not result in the device showing up as a “Microsoft Gaming Console” on the Safe•Connect dashboard, have the user perform a hard power off by pressing and hold the power icon/button for 10 seconds. After the device has been completely shut down, power it back on and try launching Internet Explorer again.
For additional information or assistance, please contact the Tech Desk at 570.577.7777 or email@example.com.
Keywords: game, gaming,microsoft, xbox