tablesOne of the things that you have to think about when you buy a laptop is: “What are my options if I have a problem with my computer?”

Warranty and service vary, depending on the make, model, and scope of the problem. Here’s a breakdown of the services that we can provide at the Tech Desk – it’s not exhaustive, so if you have additional questions, please contact us.

Lenovo ThinkPads

  • Accidental damage warranty is offered (and recommended) – coverage includes drops and spills that require laptop repair
  • Backup assistance
  • Certified technicians to handle warranty hardware¬†repair
  • Loaner laptops provided for the duration of the warranty repair work
  • On-site parts for quick turnaround for repair (for some models)
  • Most complete service option – virtually everything is covered

Apple MacBook Pro Retina Display, MacBook, and MacBook Air

  • Backup assistance if the laptop starts up
  • Loaner laptops provided for duration of the warranty repair work, for up to two weeks where not covered under warranty
  • Most hardware issues are the responsibility of the student to return to Apple for repair

Apple MacBook Pro (older style with DVD drive)

  • Backup assistance
  • Certified technicians to handle warranty hardware repair
  • Some hardware service offered (hard drive, Airport card, battery)
  • Loaner laptops provided for the duration of the warranty repair work
  • Some hardware issues are¬†the responsibility of the student to return to Apple for repair

Windows laptops that are not Lenovo ThinkPads

  • Software support only (connecting to wifi, software installation, malware cleanup, etc.)

 

Questions about the service and warranty options can be directed to bisonlaptop@bucknell.edu or you can call 570.577.7777.

Keywords: FAQ, warranty, accident, damage, drop, laptop