Troubleshooting Duo issues

Not getting a push or call on your phone or tablet Have you blocked the phone number? Check blocked numbers. Is your phone in Do Not Disturb mode? Have you gotten a new phone and have you reactivated Duo on your new phone? See this article. Restart your phone. Have you checked the notifications on […]

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How do I self enroll in Duo Security?

Duo Security Self Enrollment Add your first device – smartphone recommended Note: You must have your smartphone in your possession and be in a location that has cell phone signal or wireless access to complete these instructions. Click the Self Enrollment link. Click Start setup.  Click the radio button in front of the type of […]

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How do I sign in to Workday with Duo?

If you are experiencing difficulty signing in to Workday with Duo, please take a look at this video: Duo Sign-On with Workday App on an iPhone   For additional information or assistance, please contact the Tech Desk at 570.577.7777 or techdesk@bucknell.edu. Keywords: authentication, duo, factor, mfa, multi, security, cas

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How do I authenticate to Duo Security without a cell signal?

If you will be in a location that does not have cell phone signal (wireless), plan ahead for how you will authenticate to Duo Security! Options that will not work: Phone call to your cell or smartphone *. Options that will work: Smartphone or tablet with Wi-Fi signal using the Duo Security app. Yubikey or […]

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How do I reactivate Duo Mobile when I get a new phone?

When you get a new phone, you normally have the same number, but you need to reactivate the Duo Mobile app so that you can receive a Push notification. First, download and install the Duo Mobile app on your new phone. Then go to this web page: https://buapps.bucknell.edu/script/duosecurity/ Click on the link on the left […]

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How do I use Duo Security with LastPass?

Instructions for securing your LastPass account with Duo Security are available from the LastPass Help Desk: https://helpdesk.lastpass.com/multifactor-authentication-options/ Login to your LastPass Vault. Locate and open the Settings gear in the bottom left corner.  Select Multifactor Options, the second tab on the Account Settings popup.  Click the pencil next to Duo Security to edit your settings.  Use […]

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How do I use Duo if I’ve blocked the Duo phone number?

If you are intending to have Duo Security call you on your smartphone, you cannot block the Duo telephone number.  That won’t work.  Unblock the telephone number. For additional information or assistance, please contact the Tech Desk at 570.577.7777 or techdesk@bucknell.edu. Keywords: authentication, duo, duosecurity, factor, mfa, multi, security,

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