What is Software Center?

Software Center is the application that replaces Run Advertised Programs on university-owned Windows computers.  Software Center is the source for software that is licensed and available for faculty and staff to install on university-owned Windows desktops and laptops. When Software Center is first installed, it will show up in the Start Menu as a new […]

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How to add a link to a document in the Message Center?

You can link a document in one of two ways: Put the document in your www folder (which is located inside your public folder in Netspace). For faculty or staff, the link would be www.facstaff.bucknell.edu/username/yourdocument.xxx Upload the document to your Google Drive and copy the URL of the file. In your Message Center post, just […]

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How can I tell who is calling with Avaya Aura Contact Center?

When someone calls and you are logged into Avaya Aura Contact Center, you will not see the name or number of the caller on the telephone screen.  You will see the caller’s extension or number in the Avaya Agent Desktop display.  If you miss a call, you can find a complete list of calls using […]

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How do I know if I am logged in to Avaya Aura Contact Center?

You are logged in to Avaya Aura Contact Center if the Agent Desktop displays “Ready” and a green icon in the top left corner. You cannot tell if you are logged in by looking at your telephone display screen. For additional information or assistance, please contact the Tech Desk at 570.577.7777 or techdesk@bucknell.edu. Keywords: aura, center, […]

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How Do I Install Avaya Aura Contact Center on Windows?

These are the instructions for installing Avaya Contact Center on a Windows computer. -Launch the Agent Desktop Installer webpage in Internet Explorer https://avaya-aacc.bucknell.edu/agentdesktop -Press the ESC key to stop the flashing. -Click Install Prerequisites located to the right beneath the grey box. -Click Install Prerequisites   -Select Run   -Select Run -Select Install -Once the […]

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How Do I Install Avaya Aura Contact Center on a Mac?

Please follow these instructions to install Avaya Contact Center on a Macintosh computer. Go to Finder and locate “Self Service” :  Log in to Self Service Find the installation software, and click on it to start installing: After the brief installation process, you will see an icon on your destop: Double click on the “Avaya […]

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