Does Duo work on a non-Bucknell computer?

Yes, it does! If you are traveling somewhere, be sure to have access to a device that you have authenticated in Duo so that you may log in. You may even consider adding a device that you will have better access to when you are traveling. You can always remove it later if you want to. […]

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How can I set up Duo if my phone is not answerable?

If the phone number that you can be contacted at automatically redirects to a computer-generated or pre-recorded message and never rings, you might run into some difficulty as Duo Security also calls with an automatic message that must be answered by a human being. If the phone that you can be reached at is similar […]

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The Duo Mobile app isn’t working. How can I fix it?

Follow the these steps if you are not able to authenticate from your device when signing in using Duo: If you are using Push on your smartphone: Try using a phone call instead. Reboot your phone (turn it off and back on again). Check to see that you have internet connection on your phone. (Wi-fi or […]

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How do I authenticate to Duo with a passcode?

If you do not have Internet access or a cell phone signal, a passcode will come in handy. Duo Security offers two different passcode options: The Duo Mobile App includes a passcode generator.  Click the key to see your passcode and then type in into your web browser. The Duo authentication screen will text 10 […]

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How do I use Duo Security with a Yubikey?

If you are an eligible employee, you can request a Yubikey or code generating token. First, setup Duo Security by reviewing the Duo Security FAQ and the Self Enrollment instructions. If you do not own a cell phone, a tablet or any sort of mobile device that will work for authenticating a Duo log-in, you […]

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