Why can’t I collaborate on a Qualtrics survey?

If the person that invited you to collaborate granted you the appropriate permissions but you still cannot edit the survey, you most likely just need to refresh your account. To do this, Click on the drop-down icon on the top right hand corner of the Qualtrics main screen, and then click on Refresh Account (pictured […]

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How do I respond to NOLIJ and Java warnings?

If you use NOLIJ, you may see a variety of warning messages about Java during the login process.  Please read and respond to these messages carefully. These warnings may appear in Internet Explorer, which is the recommended web browser for NOLIJ. Prompt: Java Update Needed.  Your Java version is out of date. Check the box for […]

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Why do I have a permission error in Qualtrics?

When you begin to create a panel in Qualtrics, you may see a message that says: “You have entered an area that you do not have permission to access.  Please contact your brand administrator: Qualtrics Administrator qualtrics-admin@bucknell.edu” This message is displayed because you are trying to access a Library that does not belong to you, […]

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How do I add the security exceptions in Java for Nolij?

Nolij requires certain security exceptions in Java. Our installers should add these exceptions, but if you run into problems with Nolij, you can add the exceptions manually. This is how you do that: Close all web browsers (Chrome, Firefox, and Internet Explorer). Go to the Start menu, select Control Panel, and click on the icon […]

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Why did my mail merge fail?

If you are doing a Microsoft Office for Windows Mail Merge and it fails or displays inaccurate data, verify that Confirm file format conversion on open is checked.  Inaccurate data includes misformatted dates, addresses, zip codes, or dollar amounts. Go to Options.  In this version of Microsoft Word, options is in the File menu. Select […]

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