Duo Security FAQ

Duo Security is a multi-factor authentication (MFA) service. Many services use one secret piece of information, like a password, to allow users to access a website or application. Some services use multi-factor authentication, which means the user needs to use secret information (like a password) AND an object (like a desk phone or smartphone) to access a […]

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What devices can I use with Duo Security?

You have many options to login to Duo Security. Set up the devices that work best for you. Your desk or office phone – Choose #1 below A cell phone can receive a telephone call or passcodes via text – Choose #1 below A smartphone can receive a telephone call, passcodes via text, or use the Duo Mobile […]

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How do I add my desk phone to Duo Security?

Your desk or office phone is already included in Duo Security.  You cannot remove it – if you attempt to remove your desk phone, it will be automatically re-added to your account. You can rename your office or desk phone.  By default, it shows up in your account as “generic smartphone”.  You can click on […]

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How do I setup the Duo Mobile App?

If you wish to set up the Duo Security Mobile App on your iOS or Android smartphone, you must have access to an another device to authenticate. Login to Duo Security at https://my.bucknell.edu/script/duosecurity/. Click on Add a new device.  Now you’ll need to authenticate before you can add a new device. Select a device in the drop […]

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Why am I required to use Duo? If not, should I still use it?

Everyone at Bucknell who is a full-time staff or has access to sensitive information is now required to use Duo Security. You cannot opt out of Duo Security if you are required to use it. Duo is an extra security measure that can be used in myBucknell login. You can read more about Duo and how to enroll […]

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Does Duo work on a non-Bucknell computer?

Yes, it does! If you are traveling somewhere, be sure to have access to a device that you have authenticated in Duo so that you may log in. You may even consider adding a device that you will have better access to when you are traveling. You can always remove it later if you want to. […]

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How can I set up Duo if my phone is not answerable?

If the phone number that you can be contacted at automatically redirects to a computer-generated or pre-recorded message and never rings, you might run into some difficulty as Duo Security also calls with an automatic message that must be answered by a human being. If the phone that you can be reached at is similar […]

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