How can I set up Duo if my phone is not answerable?

If the phone number that you can be contacted at automatically redirects to a computer-generated or pre-recorded message and never rings, you might run into some difficulty as Duo Security also calls with an automatic message that must be answered by a human being. If the phone that you can be reached at is similar […]

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The Duo Mobile app isn’t working. How can I fix it?

Follow the these steps if you are not able to authenticate from your device when signing in using Duo: If you are using Push on your smartphone: Try using a phone call instead. Reboot your phone (turn it off and back on again). Check to see that you have internet connection on your phone. (Wi-fi or […]

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How do I authenticate to Duo with a passcode?

If you do not have Internet access or a cell phone signal, a passcode will come in handy. Duo Security offers two different passcode options: The Duo Mobile App includes a passcode generator.  Click the key to see your passcode and then type in into your web browser. The Duo authentication screen will text 10 […]

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How do I use Duo Security with a Yubikey?

If you are an eligible employee, you can request a Yubikey or code generating token. First, setup Duo Security by reviewing the Duo Security FAQ and the Self Enrollment instructions. If you do not own a cell phone, a tablet or any sort of mobile device that will work for authenticating a Duo log-in, you […]

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How do I logon to Duo Security to change my configuration?

If you need to delete a phone, add a new mobile device, or change the priority of your devices, you can login to Duo Security at https://my.bucknell.edu/script/duosecurity/. You will need to authenticate with your current cell phone, smartphone, desk phone, or tablet before you add or re-order your devices. Note: If you use the VPN, it […]

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How do I setup my new mobile device for Duo Security?

If you are already a Duo Security user and you get a new mobile device (cell phone, smart phone, or tablet), please locate the appropriate instructions below: If you get a new cell or smart phone, have Duo Security setup to call or text you, and keep the same phone number, Duo Security will just […]

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How do I setup Duo if I only use a computer at my desk?

Does this describe you? I only use a computer when I am at work. I only access Bucknell resources from one computer at work. There is a Bucknell telephone sitting next to that computer. I do not access Bucknell computer systems from home or a mobile device. I do not access Bucknell computer systems from […]

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