How do I setup the Duo Mobile App?

If you wish to set up the Duo Security Mobile App on your iOS or Android smartphone, you must have access to an another device to authenticate. Login to Duo Security at https://my.bucknell.edu/script/duosecurity/. Click on Add a new device.  Now you’ll need to authenticate before you can add a new device. Select a device in the drop […]

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Why am I required to use Duo? If not, should I still use it?

Everyone at Bucknell who is a full-time staff or has access to sensitive information is now required to use Duo Security. You cannot opt out of Duo Security if you are required to use it. Duo is an extra security measure that can be used in myBucknell login. You can read more about Duo and how to enroll […]

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Does Duo work on a non-Bucknell computer?

Yes, it does! If you are traveling somewhere, be sure to have access to a device that you have authenticated in Duo so that you may log in. You may even consider adding a device that you will have better access to when you are traveling. You can always remove it later if you want to. […]

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How can I set up Duo if my phone is not answerable?

If the phone number that you can be contacted at automatically redirects to a computer-generated or pre-recorded message and never rings, you might run into some difficulty as Duo Security also calls with an automatic message that must be answered by a human being. If the phone that you can be reached at is similar […]

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The Duo Mobile app isn’t working. How can I fix it?

Follow the these steps if you are not able to authenticate from your device when signing in using Duo: If you are using Push on your smartphone: Try using a phone call instead. Reboot your phone (turn it off and back on again). Check to see that you have internet connection on your phone. (Wi-fi or […]

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How do I authenticate to Duo with a passcode?

If you do not have Internet access or a cell phone signal, a passcode will come in handy. Duo Security offers two different passcode options: The Duo Mobile App includes a passcode generator.  Click the key to see your passcode and then type in into your web browser. The Duo authentication screen will text 10 […]

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